Privacy Policy
Last updated: January 2025
Introduction
Zeno Insurance Agency Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thezenoagency.com, use our services, or interact with us through advertising platforms including Google Ads and Meta (Facebook/Instagram) advertising.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or consultation
- Fill out a contact form
- Subscribe to our newsletter
- Communicate with us via phone, email, or other channels
- Interact with our advertisements on Google, Facebook, or Instagram
This information may include your name, email address, phone number, mailing address, insurance needs, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website or advertisement
- Click-through data from our advertisements
How We Use Your Information
We use the information we collect for the following purposes:
- To provide insurance quotes and services
- To respond to your inquiries and fulfill your requests
- To send you information about our products and services
- To improve our website and services
- To personalize your experience
- To measure the effectiveness of our advertising campaigns
- To comply with legal obligations
Cookies and Tracking Technologies
We use cookies, pixel tags, and similar tracking technologies to collect information about your browsing activities. This includes technologies from third-party advertising platforms such as:
- Google Analytics and Google Ads: We use Google's advertising and analytics services to measure ad performance and deliver relevant advertisements.
- Meta Pixel (Facebook/Instagram): We use Meta's tracking pixel to measure ad effectiveness and create custom audiences for advertising.
You can control cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.
Information Sharing and Disclosure
We may share your information with:
- Insurance Carriers: To obtain quotes and process applications
- Service Providers: Third parties who perform services on our behalf
- Advertising Partners: Google and Meta for advertising purposes
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your personal information
- Right to opt-out of certain data uses
- Right to data portability
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. To exercise these rights, please contact us using the information below.
Opting Out of Targeted Advertising
You can opt out of targeted advertising through the following methods:
- Google: Visit Google Ad Settings
- Facebook/Instagram: Visit Facebook Ad Preferences
- Industry Opt-Out: Visit Digital Advertising Alliance
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: